Privacy Policy

Last updated: 30 April 2026 · Compliant with UK GDPR

GasSafeNow takes your privacy seriously. This policy explains what data we collect, why, and how we protect it.

Who we are

GasSafeNow is a marketplace connecting customers and Gas Safe registered engineers. Data controller: GasSafeNow Ltd (UK). Contact: privacy@gassafenow.co.uk

What we collect

• Name and contact details (Telegram ID, email, phone)
• Booking details (service type, address for the visit)
• Payment data via Stripe (we never see your card number)
• Engineer-specific: Gas Safe number, bank details (held by Stripe Connect)
• Photos and messages exchanged during a job
• Approximate location when actively booking

Why we collect it

• To fulfil bookings — match you with a nearby Engineer
• To process payments and payouts
• To verify Gas Safe registration of Engineers
• To investigate disputes and improve service quality
• Legal obligation (e.g. tax, dispute records)

Who we share it with

• The Engineer assigned to your job (name, address, phone for the visit)
• Stripe for payment processing (their privacy policy applies)
• Gas Safe Register for engineer verification (read-only)
• Authorities if required by law

We never sell your data. We never share it with advertisers.

How long we keep it

Booking and payment records: 6 years (UK tax requirement). Account data: until you delete your account, plus 30 days. Photos of completed work: 12 months for dispute purposes.

Your rights (UK GDPR)

• Access — request a copy of your data
• Rectification — correct any wrong information
• Erasure — delete your account and data ("right to be forgotten")
• Portability — export your data in JSON format
• Object — opt out of non-essential processing

To exercise any of these, email privacy@gassafenow.co.uk. We respond within 30 days.

Cookies

This website uses no tracking cookies. The Telegram bot uses your Telegram ID as a session identifier — that is necessary for the service to work.

Security

Data is encrypted in transit (HTTPS). Database access is restricted. Payment data is handled by Stripe (PCI-DSS Level 1).

Complaints

Unhappy with how we handled your data? Contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

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